Our address:

1550 Hendersonville Rd. Suite 214

Asheville, NC 28803

***There is an elevator in the middle of the building. (to the right of Vapor World’s door)***

Studio Policy & Procedures

Our studio strives to serve as many clients as possible while protecting the high quality level of service, as well as preserving a good quality of life for our talented staff. Please understand that we are only human and do not have magic wands to transform your clothing….every stitch is done one-by-one, literally with our own hands, and according to our expertise. We need to have structure and processes in place in order to do our best work, on-time, and to help you look and feel amazing in your clothes!

We ask for your respect and patience, as we will do the same for our clients.

Please read reviews, look at FAQs , and check out pricing info on our website before scheduling your fitting.

HOURS: Our studio is open from Tuesday through Saturdays, from 10-6pm. We do fittings Wednesdays through Saturdays.

 SCHEDULING:  We schedule all your fittings up front in order to manage the work through the shop and not overbook.  This helps us meet our deadlines. You are welcome to change these dates by calling our studio, but you must schedule an appointment for AFTER the original one.  Additionally, please remember that we stay VERY full from March through October, and you may have few options if you wait too long.  Please expect a total of 2 fittings for general alterations, spaced out either 2 or 4 weeks between fittings, and 3 fittings for bridal work. We keep our turn-around updated weekly, so check our Instagram page for the updated turn-around times and/or call the studio. We also update our voicemail with this info weekly.

CARD or CHECK PAYMENTS ONLY: As of the 2025 season, we are not accepting cash for payments. We will accept cards or checks for payments only. Thank you for understanding, as this makes our bookkeeping much easier and accurate.

 BRIDAL RUSH FEES:  We ask for a minimum of 8 weeks before your wedding to do your bridal alterations.  If you are less than 8 weeks from your wedding day, please call the studio to determine if we can help you.  If we can fit you in, you may be required to pay a RUSH fee, and you will have to fit into the available fitting times.  

 OTHER RUSH FEES:  We ask for a minimum of 2 weeks to do your clothing alterations.  If you need your work faster than this, you may be required to pay a RUSH fee.  We keep a close eye on our workload and know how much room we have at any given time.  Rush fees are scaled by the number of sewing hours required, as well as the tightness of the turnaround...a minimum of $25, up to $250. 

FITTING and CONSULTATION FEES: 

BRIDAL: We ask for a flat fitting fee for ALL BRIDAL CLIENTS when booking your first fitting.  This one-time, non-refundable fee covers our expertise and time spent at all of your fittings, and it secures your place on our calendar.  If needed, you can reschedule your fitting, but if you cancel outright or no-show, you will not get this fee back.  This is intended to reduce no-shows, which take up space that another bride could have, and reduces the number of clients we can work with.  Bridal Fitting Fees are $125. 

GENERAL ALTERATIONS: We currently do not charge fitting fees for general alterations appointments UNLESS they are scheduled on a Saturday…please see below.

SATURDAY GENERAL ALTERATIONS:  Due to a large number of no-shows happening on Saturdays, along with the large number of people wanting Saturday fittings, we are now charging a $25 fitting fee for general alterations clients to book a Saturday fitting. This ensures that we can fill a Saturday schedule and accommodate as many people as possible. Your $25 fitting fee will be applied to your alterations balance when you come for the fitting. If you do not give us 48 hours notice to cancel, the fee is non-refundable. If you do not wish to pay this fee, please book on a weekday instead. Thank you for your understanding.

BRIDAL CONSULTATION FEE:  If you want an estimate before determining if we are a good fit for your bridal alterations, we will schedule a 45-minute meeting to discuss your needs, make a list, and to estimate a cost for your work.  (This time is NOT long enough to do a real fitting, and is intended for information only.) You will either receive a quote for your work during this meeting, or if it is a more complex situation, you will receive an estimate by email soon after the fitting.  We will discuss the entire process in person.  We charge a $75 bridal consultation fee which  covers the time meeting with you, our extensive knowledge, sharing of resources, and the time spent researching materials and putting together your quote. 

CUSTOM SEWING CONSULTATION FEE: This 45 minute meeting is intended for those who want custom, made-for-you clothing made, or a dress made. You will meet with our customs manager to discuss your project, look at inspiration photos or pieces, make a list of your needs/wants, discuss fabrics, take measurements, and discuss the process. You will receive a detailed quote by email soon after the consultation. This consultation fee is $130. If you choose to move forward with the work, 50% of the fee will be applied back to your balance ($65). If you do not move forward, this fee is non-refundable. If you need an idea of cost ranges for your custom piece before booking a consultation, please go to our pricing page on our website and look at our “Custom Investment Guide” for more info.

DEPOSITS:  You will receive a quote for your alterations work at your first fitting.  We ask for a 50% deposit upfront, with the balance due when the work is done at your pick-up fitting. 

TRY-ON POLICY:  We ask ALL clients to try on their clothing BEFORE leaving the studio with them.  We are committed to our clients being satisfied with the work (as well as ourselves).  The only way we can ensure this is by having our clients put the clothes on and check them.  If you insist on NOT trying on your clothing, we will give you 72 hours to try them on at home and then call us if they need a tweak.  We will bring you back in when we have an open fitting time.  Please know that it is in YOUR best interest to try on your clothes before you take them home.  After 72 hours, we reserve the right to charge you for the additional work.

NO RETURNS:  We work until our clients look and feel good in their clothes.  So, when you pay your balance and take your clothing, you are acknowledging that you are satisfied with the work.  If you decide later that you need additional work done, it may be subject to additional costs.  We are not perfect, but we are problem solvers, and we work until the job is complete.  Because it happens so rarely that clients return unhappy, we will handle each situation as it arises.  

 TIPS:  We do not expect to be tipped for our work, but if you feel like our staff has gone above and beyond, and you'd like to give them a little boost of appreciation, you are welcome to leave a tip which will be shared amongst our entire staff.

 STEAMING/PREPPING SERVICES:  If you choose to have our studio steam your gown for your wedding, you will pay for this service upfront and leave your gown in our studio after your last fitting, so that we can steam/prep it right before your event.  If you choose to take your garments and bring them back later for steaming, it usually means that you wore it for a photoshoot or around your house as a try-on.  And, this usually means it comes back with stains, pet hair, or dust/dirt on the hem…..sometimes even damaged.  We can handle cleaning/prepping your dress in this condition, but it takes more time and may mean that we need to increase your steam/prepping costs.  This will be handled on a case-by-case basis. 

UNUSUAL SITUATIONS:  Please call the studio if you have a need such as a RUSH job, you live out of town, or you have an especially complex or out-of-the-box request.  This will save time for all of us and ensure we figure out quickly if we are a good fit for your needs.  Studio phone:  828-785-3167

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COVID PROCEDURES (updated 1/1/25)

We recognize that the majority of our clients are in a unique time of life…with many having weddings within weeks of their fittings with us. It is necessary to be extra cautious bc getting covid could thoroughly disrupt their wedding days, and that would be unthinkable! Not to mention that if our staff is sick, the sewing work will be delayed. Please use extra caution and think about how YOU would want others to protect YOUR wedding day and YOUR health?

We are continuing the following policies to ensure safety of our staff and clients.

  1. Due to the small space in our fitting room, we are asking clients to limit guests to only 2 people besides the person being fit.

  2. Mask wearing will be at the discretion of the client. Because fittings require us to be VERY close to each other for extended amounts of time, if you walk in with a mask on, your fitter will put her mask on. If you are comfortable being mask-less, then your fitter is free to choose whether to put hers on or not. We are no longer requiring everyone in the fitting room to wear a mask, but please know this policy could change at any time.

  3. Please reschedule if you are feeling ill in ANY WAY.